CanaDream FAQ

  • How do I reserve a vehicle?
    Select the vehicle type required and click ‘BOOK NOW’  and then follow the prompts. CanaDream’s real-time availability and pricing will let you see the price of your RV vacation immediately.
  • A booking is only confirmed when we receive a $500 deposit.   If the booking date falls 60 days prior to the pick up day, then Momento Travel Services will require full payment at the time of booking.  Please contact our reservations department between 8.30 am and 5.30 pm Monday to Friday.
     
  • Reservation Changes.
     Reservation changes only done at same price if pick up date, drop off date, product and location are the same. All other changes processed at the higher of the two possible rates.
     
  • When is full payment required?
    Full payment is required 60 days prior to the pick up day.
     
  • Are the prices in CA$ or in AU$?
    Unless otherwise stated, all prices are in Australian Dollars – AU$.
     
  • Are taxes included in the prices?
    Yes. They will be automatically calculated and added to your reservation.
     
  • What papers do I require for renting the vehicle?
    We require a valid driver’s license (must be valid until at least the day after drop-off day) for all drivers. In addition, CanaDream require a passport for international guests or an ID card for our US guests.
     
  • Do I need an International Driver’s license?
    Not if you hold an Australian Driver’s license. 
     
  • What is the kilometre cost?
    The cost per kilometre is CA$0.35 cents (payable locally)
     
  • What type of gas mileage can I expect with my rental vehicle?
    As numerous conditions affect gas mileage (wind, hills, speed, driving habits, etc.), fuel consumption will vary according to the conditions. As a rough “rule of thumb”, you could budget about 25 litres/100 kilometres.
     
  • What is the Minimum Rental Age?
    You must be at least 21 years old to rent a motorhome and hold a valid driver’s licence issued by your own country. This licence must be valid until at least one day after you drop off your vehicle.
     
  • Can I travel into the USA with my rental vehicle?
    Yes. Unless US travel has been included in your rental at no cost, you will be charged CA$10.00 for each night you spend in the USA.  Simply call the CanaDream toll free number on 1-800-461-7368 when you cross into the United States and again when you re-enter Canada.  CanaDream will charge you for the nights spent in the USA when you drop-off your vehicle.

    Please be aware that if you are travelling on documents other than those of Canadian or U.S. citizens, you may be required to pay a small fee of US$6.00 for your entry documents (I-94).  This document is valid for multiple entries. You will also be photographed and have a laser finger print taken of your fingers.

    Please also note that U.S. Customs may not allow fresh meat, fruits and vegetables across the border. If you are planning on crossing into the USA CanaDream suggest you shop for your groceries once you are in the United States.
     

  • Can I leave my suitcase at the rental station?
    Yes.  As long as you are picking up and dropping off at the same location, you are welcome to unpack your suitcase in your motorhome and leave the suitcase in storage at CanaDream’s rental location. There is no charge for this service.
     
  • How many people can travel in each motorhome?
    This depends on the vehicle type. Canadian transport regulations state that each person travelling must be wearing a seatbelt. The number of people able to travel in each motorhome is dependent upon the number of seatbelts provided.
     
  • Are there radios and CD players in each vehicle?
    There is a dash radio/cd player in every motorhome.  CanaDream suggest that you bring an FM adaptor if you wish to play your portable mp3 player in the vehicle.
     
  • What happens if I have a breakdown while renting the motorhome?
    CanaDream provides you with 24 hour toll-free emergency assistance in the event of a breakdown or accident. One of CanaDream’s technicians will be available to provide you with advice and help.
     
  • Do CanaDream rent child seats?
    Yes.  CanaDream can rent baby seats, child seats and booster seats. During peak season these may be in short supply so we suggest you book these prior to your arrival or bring your own with you.  CanaDream don’t rent portable cribs, strollers or playpens, however their reservations department may be able to provide the name and phone number of companies who can assist with this.
     
  • Do CanaDream rent RVs to accommodate more than 6 people?
    The maximum number of people in each RV is 6. This is determined not by the number of sleeping places in the RV, but by the number of seatbelts. Under Canadian law, every person seated in the vehicle must be wearing a seat belt. The maximum number of seat belts in any CanaDream’s  vehicles is six.
     
  • Do CanaDream rent GPS Navigation Systems?
    Yes. GPS navigation systems are available as a rental option with all CanaDream vehicle types from all locations except Kelowna.   GPS rental costs CA$10.00 per day plus taxes with a maximum of CA$100.00 plus taxes per rental.
     
  • Do CanaDream rent IPad’s?
    Yes. IPad Rentals are CA$15 plus tax per night.   Maximum CA$150.00 plus taxes per rental.
     
Momento's travel people share in-depth experience and first-hand knowledge of CanaDream FAQ. Ask us to give you a call or request a brochure or request a quote.

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